My wife and I have just come home after popping in to buy a few bits. We came out laden with five bags to do what two bags would have previously done! This seems crazy at a time when the environment is meant to be high on the political agenda! Its also costly in terms of business efficiency and customer service. The queues were round the store as cashiers struggled to pack five bags instead of one. For instance, one carton of milk = one bag. One cereal packet = one bag.
The cashier told us that the store has no big bags left, that the management took the decision against the views of staff and that it was policy not just in our local store but in all stores nationwide. I cannot believe it but then again...The only reason I can think for it is that Tesco are about to charge per bag!
The cashier almost pleaded with us to ring the customer service line and lodge a protest in order to change the decision. The fact that a) the call will probably cost me an arm and a leg and b) it will not do a blind bit of good has caused me to email (but hopefully not bother) you as we both know the best way to shame a major company into changing their minds is to embarrass them.
Quite. What on earth is the logic behind this decision? At a time when there is a growing consensus that the use of plastic bags is out of control it seems idiotic for Tesco to implement this policy.