I know I had a whinge about Heathrow on my way out to the USA but I'm afraid I am going to have another one now. Arriving back this morning at Terminal 3 virtually all the escalators were not working, it was disgustingly dirty and dimly lit. What a way to welcome tourists to Britain. BAA should be ashamed of themselves.
UPDATE 6.34pm I hope someone from BAA will read the comments on this thread. It's rare to find unanimity on this blog, but this thread certainly has.