Me: I'd like to book a function room, could you put me through to banqueting please.So for the whole week they have no one capable of taking a new business enquiry. This doesn't strike me as a hotel which is being hit by a recession, does it? Guess I will now look elsewhere.
CityInn: Sorry, no answer.
Me: Er, well I'd like to enquire about rates, can someone help?
CityInn: No, sorry, they are all away at a conference.
Me: So there's no one who can tell me if a room is free and how much it will cost.
CityInn: No, they are all at a conference.
Me: And when might they be back?
UPDATE: The General Manager of the City Inn has been in touch to profusely apologise. I am seeing him on Thursday, so all's well that ends well.
UPDATE Thursday: Just had an excellent meeting with the City Inn's General Manager. All is well and we will definitely be using the hotel. And he is now a regular reader of the blog, so a result all round!