Sometimes private sector companies can be their own worst enemies. Two examples today show what contempt some of them have for their customers. British Airways have imposed a new policy whereby if you take two items of luggage for the hold instead of one they will charge you £120 for the pleasure, even if the combined weight is within the limit. Of course it's up to them if they want to do this but they haven't told any of their customers who have bought tickets about it. The new policy starts on Tuesday, so you can imagine some of arguments that will be going on at various check in desks. The world's favourite airline? I am afraid that our national carrier is increasingly becoming the world's least favourite airline.
And BT has announced that customers who continue to pay by cheque instead of direct debit will be charged a £6 a year fee. Quite astonishing. I don't do direct debits with BT because I don't trust them. I have had to query the charges on so many bills, which they have then admitted were wrong, that I am not willing to give them my bank account details.