The Post Office, in its infinite commercial wisdom, is closing 56 post offices in Kent, and after a cursory three week public consultation (in which it received 5,000 representations) disrupted by the postal strike, it has reprieved two. Strangely enough, they have now also added two to the 'cull' list. This afternoon I went to my local post office in Pembury to post some parcels and foreign letters. The queue was huge. I decided to go to the one in the neighbouring village. A similar story. So off I toddled to one in Tunbridge Wells. Standing room only. In the end I went back to my local one and waited for 27 minutes to be served.
Now I accept that in the two weeks before Christmas this may not be unusual, but it happens virtually every time I want to use the facilities of a post office. I venture to suggest that somewhere along the line the Post Office management is getting something wrong.