Well I must say Gatwick Airport has been a bit of a revelation. Credit where credit's due. But then again, I suppose arriving at 5am guarantees a lack of queues. Malaga here I come!
As I sit here in the departure lounge I have just been reading Tom Utley's column in the Mail. Mr Utley and I do not always agree, but his column today reflects an experience most of us have had when dealing with call centres. He's trying to cancel his Virgin Media cable tv, but they just won't let him. In the end he just cancelled his direct debit. They're now threatening him with debt collectors. Nice.
My point here is that I just wonder whether newspaper columnists should use their columns to parade experiences like this. I have little doubt that someone from Virgin's PR department will be on the phone to Mr Utley profusely apologising and that assuring him that no further action will be taken. While I am sure Mr Utley will be delighted that his nightmare has come to an end, I think of Mrs Miggins of 32 Acacia Avenue, Hornchurch, who won't be quite so lucky.
On the other hand, maybe Mr Utley's refusal to give in to the might of Virgin will encourage more of their dissatisfied customers to do the same thing. Let's hope so. Perhaps that might wipe that irritating grin off Branson's face. I doubt it, but it's a nice thought.