tag:blogger.com,1999:blog-6214838.post2055686251098100861..comments2024-03-04T17:54:32.559+00:00Comments on Iain Dale's Diary: HSBC: The Listening Bank?Iain Dalehttp://www.blogger.com/profile/03270146219458384372noreply@blogger.comBlogger40125tag:blogger.com,1999:blog-6214838.post-52728642355814803942009-04-02T07:28:00.000+01:002009-04-02T07:28:00.000+01:00This comment has been removed by a blog administrator.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6214838.post-54885198435815944342009-03-31T15:53:00.000+01:002009-03-31T15:53:00.000+01:00What a spineless lot. It's your phone. End call. J...What a spineless lot. It's your phone. End call. Job done.force12https://www.blogger.com/profile/09972996057694609151noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-91320584899857318992009-03-31T11:01:00.000+01:002009-03-31T11:01:00.000+01:00HSBC do call up, as to NatWest and ask "security" ...HSBC do call up, as to NatWest and ask "security" questions.<BR/><BR/>I always ask that they send me a letter about whatever useless, rent-seeking "innovation" they want to push.<BR/><BR/>I then tell them that it they are encouraging fraud by requiring people to divulge information to a cold caller.<BR/><BR/>Right proper ray of sunshine, me.Roger Thornhillhttps://www.blogger.com/profile/03591327286533118901noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-64757198904509725612009-03-31T02:11:00.000+01:002009-03-31T02:11:00.000+01:00Not from HSBC. How can you be so gullible, yet so ...Not from HSBC. How can you be so gullible, yet so alert as not to fall for "HSBC"'s demands at the same time? <BR/><BR/>This was not HSBC. Or at least there's no reason to believe it was.Chris Paulhttps://www.blogger.com/profile/15679067503215414300noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-71871899447734947882009-03-30T23:29:00.000+01:002009-03-30T23:29:00.000+01:00I'd have said my postcode was SW1A 2AA...I'd have said my postcode was SW1A 2AA...Jhttps://www.blogger.com/profile/14992173417106615152noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-60154727694066793632009-03-30T21:22:00.000+01:002009-03-30T21:22:00.000+01:00Strange that this non-story is currently headlinin...Strange that this non-story is currently headlining your blog Iain, but not a single mention of the very important Channel 4 Despatches programme this evening on Old Etonian Boris Pfaffle Johnson, which fully exposed him for the lying, publicity-hungry, confused, imbecilic and self-serving moron he truly is.<BR/><BR/>One thing that really stuck out from it - he was a close friend of convicted psycho Darius Guppy. Now Cameron, of course, was part of young Boris's circle at Eton and Oxford. Need we go on?DespairingLiberalhttps://www.blogger.com/profile/02903904463236135611noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-39528129399084016282009-03-30T20:50:00.000+01:002009-03-30T20:50:00.000+01:00Funnily enough, I use the HSBC subsidiary First Di...Funnily enough, I use the HSBC subsidiary First Direct. I find them to be absolutely brilliant, one of the best organisations that I have ever dealt with. On occasions when they have rung me, looking after my best interests, they are more than happy to go through security checks to prove who they are. My daughters bank with HSBC itself and it is not in the same league. However, your phone call does sound like a scam to me.Unknownhttps://www.blogger.com/profile/13196592908360647734noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-61879915234340466732009-03-30T20:39:00.001+01:002009-03-30T20:39:00.001+01:00I'm glad it's not just me. But Citibank are better...I'm glad it's not just me. But Citibank are better (if bankrupt). Last time they phoned me and said 'I need to ask you a few security questions.' I said 'no I need to ask you some, you phoned me.' And the person in the call centre said 'that's fair, what are your questions?'. That took me aback. So, I said 'what is my middle name?' and 'list each payment from my current account for over £500 last year?'. They complied. I continued with the conversation. Perfectly reasonable customer service I thought.Domesdayhttps://www.blogger.com/profile/04072629559843874613noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-52253559743433871362009-03-30T20:39:00.000+01:002009-03-30T20:39:00.000+01:00Totally agree about joining the TPS - you know tha...Totally agree about joining the TPS - you know that any cold callers that call you then are by definition disreputable and if you tell them so they usually ring off pretty quickly. There is also a Mail Preference Servicetory boys never grow uphttps://www.blogger.com/profile/11172736984147732661noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-43768561588581806562009-03-30T20:19:00.000+01:002009-03-30T20:19:00.000+01:00Be a Refusenik. Say No to this sort of intrusion....Be a Refusenik. <BR/><BR/>Say No to this sort of intrusion.<BR/><BR/>The original definition of refusenik was someone who wanted to leave the country, due to an oppressive regime, but could not.<BR/><BR/>That's most of us!Jess The Doghttps://www.blogger.com/profile/01694805454982688213noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-13102542339384378502009-03-30T20:06:00.000+01:002009-03-30T20:06:00.000+01:00I agree and (call me old-fashioned) but I’ve never...I agree and (call me old-fashioned) but I’ve never had anything to do with on-line banking for security reasons. [I don’t even use holes in the wall.]<BR/><BR/>But again, to get rid of unwanted junk calls, you just have to register your phone numbers with the <A HREF="http://www.tpsonline.org.uk/tps/" REL="nofollow">TPS</A>. Praise the EU.Simon Gardnerhttps://www.blogger.com/profile/17189501697856123305noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-85891947860223796242009-03-30T19:26:00.000+01:002009-03-30T19:26:00.000+01:00I thought that you banked with ING : you advertise...I thought that you banked with ING : you advertise them so much!Patrickhttps://www.blogger.com/profile/07456462562170192857noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-63487623011171559352009-03-30T19:05:00.000+01:002009-03-30T19:05:00.000+01:00I refuse to speak to my bank over the phone or eve...I refuse to speak to my bank over the phone or even open any emails that are supposed to come from them.Tomhttps://www.blogger.com/profile/02908838517740632052noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-23460518919861570032009-03-30T18:59:00.000+01:002009-03-30T18:59:00.000+01:00One of my colleagues came up with the best idea. W...One of my colleagues came up with the best idea. When you get intrusive calls, say "I'll just go and get my details", put the phone down (but do not replace the receiver) for 10 minutes or so...<BR/><BR/>If I'm expecting a call and don't want to tie up the line I just say "No thank you" and ring off.DiscoveredJoyshttps://www.blogger.com/profile/05300239909689336895noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-56886494150560736622009-03-30T18:57:00.000+01:002009-03-30T18:57:00.000+01:00Very annoying, certainly, but what could they do w...Very annoying, certainly, but what could they do with your postcode even if you were willing to give it to them?Little Black Sambohttps://www.blogger.com/profile/16699227938165106710noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-88993656169085838062009-03-30T18:33:00.000+01:002009-03-30T18:33:00.000+01:00As far as PayPal, Ebay or any other organisation w...As far as PayPal, Ebay or any other organisation with whom you have a relationship, they will ALWAYS use your registered name in any contact with you.<BR/><BR/>Emails addressed to Dear Ebay Member or Dear PayPal Member are fake and should be dumped.<BR/><BR/>If you use Thunderbird, you can stop images (one of the ways to put a virus on your machine) being automatically loaded. If you're worried about the email containing malware, you can right-click on it and, then, press ctrl+U. This will show the message in pure text - you can read the important bits, safe in the knowledge that no malware can be installed.<BR/><BR/>Phone callers should be able to identify you, by name and address. If they have your details and need to check them, the organisation should ask "We have this postcode on file, is it correct?"<BR/>Always ask them to give you the information that they have on file and you will confirm the details to them. <BR/><BR/>If a call centre calls (like the person from "HSBC" was give her a really weird reason why you can't answer her question, like "I'm sorry, but I'm a practising Zen Buddhist priest and it is against my religion.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6214838.post-28046024029978582692009-03-30T17:19:00.000+01:002009-03-30T17:19:00.000+01:00Like Madasafish, I usually just put the phone down...Like Madasafish, I usually just put the phone down while cold-callers are mid-spiel. I was once called back by one who, as soon as I answered, barked "You didn't say goodbye" and hung up on <STRONG>me</STRONG>. Made me chuckle anyway.Dick Puddlecotehttps://www.blogger.com/profile/01481866882188932892noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-83038445099436324062009-03-30T17:08:00.000+01:002009-03-30T17:08:00.000+01:00That sounds like a scammer to me too. I like the ...That sounds like a scammer to me too. I like the fact that you asked them for their postcode. <BR/><BR/>I actually do have an account with HSBC. They occasionally phone up and ask for my postcode (legitimately) but I STILL don't give it to them. They could be anyone.Robin Yellowhttps://www.blogger.com/profile/06642557977644105540noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-566623734329529922009-03-30T16:37:00.000+01:002009-03-30T16:37:00.000+01:00Which site (stone me) is still up http://users.pow...Which site (stone me) is still up http://users.powernet.co.uk/hack/junk/ at a subdomain I no longer own.Simon Gardnerhttps://www.blogger.com/profile/17189501697856123305noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-61494043936322112292009-03-30T16:33:00.000+01:002009-03-30T16:33:00.000+01:00Thanks to a very nice organisation called the EU, ...Thanks to a very nice organisation called the EU, the Government had to change the law some years ago and make the <A HREF="http://www.tpsonline.org.uk/tps/" REL="nofollow">TPS</A> mandatory.<BR/><BR/>You need to register your phone (all my land lines and mobiles are registered) and it becomes illegal for you to be cold-called like this.<BR/><BR/>[I used to run an anti-junk calls site many years ago and the EU made it redundant.]Simon Gardnerhttps://www.blogger.com/profile/17189501697856123305noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-10254021499539930132009-03-30T16:27:00.000+01:002009-03-30T16:27:00.000+01:00It wasn't a Nigerian dude by any chance was it? Di...It wasn't a Nigerian dude by any chance was it? Did he ask you for your sort code and bank account details so he could transfer the monies to you?!<BR/><BR/>The <A HREF="http://www.e4.com/fonejacker/george.html" REL="nofollow">Fonejacker</A> strikes again! Lol!!Shamik Dashttps://www.blogger.com/profile/10935999254568311462noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-43591444160318389942009-03-30T16:14:00.000+01:002009-03-30T16:14:00.000+01:00***Why don't you do something innovative, and if y...***Why don't you do something innovative, and if you want to tell me something, write me a letter.***<BR/><BR/>Honestly, Iain, you're SO unreasonable. How can the poor man write you a letter? He doesn't know your postcode.Steve Hhttps://www.blogger.com/profile/15992098012803570361noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-21813637219001194802009-03-30T16:11:00.000+01:002009-03-30T16:11:00.000+01:00Pigeon in your bank account<A HREF="http://www.youtube.com/watch?v=zPGjeAPrLog" REL="nofollow"> Pigeon in your bank account </A>Old Holbornhttps://www.blogger.com/profile/10164491045068093627noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-26596885370199422182009-03-30T15:51:00.000+01:002009-03-30T15:51:00.000+01:00Iain, For a fee, put your calls through a reputabl...Iain, For a fee, put your calls through a reputable telephone service like MoneyPenny. I now only take sales calls when I need to let off steam and have a proper argument with someone!<BR/>EGArthur Denthttps://www.blogger.com/profile/03835695250228969995noreply@blogger.comtag:blogger.com,1999:blog-6214838.post-69033800874740496992009-03-30T15:43:00.001+01:002009-03-30T15:43:00.001+01:00I put the phone down at once. When they ring back,...I put the phone down at once. When they ring back, (which they do) I tell them "I am recording our conversation".<BR/>They then put the phone down...Madasafishhttps://www.blogger.com/profile/06109237198481955714noreply@blogger.com